You
know one of those days when everything is going wrong
at work?
It usually falls at the tail-end of four straight 12 hour days,
when you've
singed half your eyebrow off with the curling iron in the mad
morning rush and
all your staff decides to call in sick and the phones are ringing
off the hook and
everybody wants to be served NOW?
THAT'S the day the consumer magazine will send in its mystery
shopper to
see if you qualify for their customer service award.